F-Secure Corp & LookOutLife (2023)

Successful cybersecurity app deployment in North America by leveraging discovery & evaluative research.

"Shortly after being appointed as the Research Lead, I spearheaded UX research initiatives by scoping and launching investigative and evaluative studies. Also, I audited research tools suitable to our needs and budget, to generate insights, enabling stakeholders to make informed decisions and refine design iterations before development."

About

F-Secure Corporation (Nasdaq Helsinki: FSECURE) is a global leader in cybersecurity and privacy, providing a comprehensive range of products designed to protect consumers. The company has grown significantly through strategic acquisitions, including its most recent acquisition of LookoutLife, the consumer division of Lookout, based in Palo Alto, California, in 2022-2023.

Links:
LookoutLife
F-Secure Corp

Overview

As part of their strategic planning, LookoutLife conceptualized a cutting-edge cybersecurity native mobile app for the North American (NAMER) market. This app was meticulously designed by leveraging user preferences, market opportunities, and insights courtesy of their former UX Research Lead (from the former parent company).  In response to these events, LookoutLife sought a new Research Lead to establish research practices, and scope new evaluative studies.  That’s where I come in.  This role was crucial for validating the app concept before its build and deployment, ensuring the final product would meet market and user expectations effectively.

Collaboration

Partnered with US-based stakeholders comprising:

  • Product designer
  • Product owner
  • Product lead growth
  • Sr. Product manager
  • Product director

Process

  • Requirements review
  • Scoping
  • Experiment design
  • Auditing research tools & budget
  • Pilot study
  • Evaluation
data

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